PC Trek FAQ & Support Guide

To activate our products, please follow these steps:

Step 1: Open the product and click the "Activate Now" button in the top-right corner.

Step 2: If you haven't purchased your activation code yet, click "Buy Now". If you already have the code, proceed to the next step.

Step 3: Copy the activation code you received via email, paste it into the text field, and click "Activate".

Step 4: After successful activation, close the application and reopen it. Your product will now be fully activated.

After purchasing, your activation code is sent immediately via email. If you can't find it, please check your spam or junk folder. If it's not there either, contact us through the Contact page with your order details.

Our products require administrator privileges to write activation details to the registry. On rare occasions, registry write permissions may be changed or disabled. To re-enable them:

Step 1: Type regedit.exe in the taskbar search box and press Enter.

Step 2: Navigate to Computer\HKEY_LOCAL_MACHINE\SOFTWARE, then right-click on Advanced Password Recovery Suite.

Step 3: From the Edit menu, select Permissions… and enable Full Control for your administrator account.

Note: For detailed instructions, see How to Gain Full Permissions to Edit Protected Registry Keys or the official Microsoft support page.

Click the "BROWSERS" section in the left menu, then click "Recover". Advanced Password Recovery Suite or Browser Password Recovery Tool will scan for all saved login details from the most popular browsers, including Google Chrome, Microsoft Edge, Internet Explorer, Mozilla Firefox, Opera, Vivaldi, Brave, Torch, and Epic Privacy Browser.

Note: Our software can recover passwords from almost all Chromium-based browsers. To learn more, click here.

Advanced Password Recovery Suite can recover the keys for all wireless networks your PC has ever connected to — including networks you only joined once. All saved profiles are listed with their plain-text password.

Advanced Password Recovery Suite can recover all saved email account passwords in seconds. Supported clients include Microsoft Outlook, Windows Mail, Thunderbird, Opera Mail, Windows Live Mail 2012, Eudora, PocoMail, The Bat!, IncrediMail, and Becky!

Click the "FTP" section in the left menu, then click "Recover". Your saved server login details will be displayed immediately. Supported clients include: FileZilla, WinSCP, SmartFTP, FTP Commander, Total Commander, CoreFTP, CuteFTP, FlashFXP, Adobe Dreamweaver, and Bullet Proof FTP.

Note: Cyberduck FTP passwords can be found in the CREDENTIALS section, prefixed with ftp://xxx.xxx.xxx.xxx.

In the "MAIL" or "FTP" section, click the "Customize" button on the right side. Browse to your portable client's profile folder, then click "Recover Password".

This typically happens with 64-bit versions of Firefox or Thunderbird, which use a different decryption method that older versions of our software cannot access directly.

Solution: Make sure you are using the latest version of our software (3.x.x or newer), which includes updated support for this. For more details on Mozilla's 64-bit migration, see their official support article.

Open the "APPLICATIONS" section in the upper left corner and click "Recover". Advanced Password Recovery Suite or Product Key Recovery Tool will scan your Windows registry for most known software keys and display them.

See the complete list of supported software and games.

After the quick scan completes, you'll be prompted to run a deep registry scan. Click "Yes" to start a more thorough scan that can find keys not yet in the database. This may take a few minutes.

Note: The deep scan is only available from the "APPLICATIONS" section — it cannot be started from the quick recovery option in the main interface.

Connect the damaged drive to your computer as an external disk. In Product Key Recovery Tool, click "Scan External Disk", select the Windows drive from the damaged disk, and click OK. The tool will attempt to extract all recoverable keys from the offline registry.

Make sure you have administrator privileges on your computer and that no files have been deleted from the installation folder. Right-click the program shortcut and select "Run as administrator" to test this.

First, try temporarily disabling your antivirus and ensure your account has administrator privileges. If the issue persists, use Windows Event Viewer to identify the specific error:

Step 1: Click Start, type Event Viewer, and press Enter.

Step 2: In the left panel, expand Windows Logs and select Application.

Step 3: Find the error entry related to our program.

Once found, send the error details to our support team via the Contact page and we'll help resolve it.

This error is caused by Windows regional format settings. The quickest fix is to change the Regional format to English.

If you prefer not to change the regional settings, go to Control Panel → Clock and Region → Change date, time, or number formats → Additional Settings and set the Digit grouping symbol to , or .

This is an uncommon issue usually caused by a custom Windows theme or a non-standard display scale setting. It does not affect the recovery process. To fix it, set Scale and Layout to 100% in Windows Display settings and restart the program.

Windows 10/11: Go to Settings → System → Display and select 100% from the scale dropdown. If distortion persists, right-click the program, select Properties → Compatibility → Change high DPI settings and toggle the DPI override.

Windows 7/8: Go to Control Panel → Appearance → Display and select "Smaller – 100%".

Please report bugs to our support team via the Contact page. To help us resolve it quickly, include:

• The exact name and version of the PC Trek product you're using
• Your Windows version (e.g., Windows 11 22H2)
• A clear description of the problem and the steps that trigger it
• Any error messages, screenshots or log files